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Our Pledge and what it means to you, our Guest |
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Amtrek's Service Guarantee
- the first of its kind in the industry - is unconditional. That's
right. There is no fine print! We promise that your trip will be a good
experience. Of course, we don’t guarantee that everything will be
perfict, only that your travel experience will be pleasurable. Your three-hour business trip may include an
unexpected six-hour mechanical breakdown outside of Bridgeport,
Connecticut. However, we promise
you'll have a great time waiting for the rescue engine to arrive.
Onboard toilets may be clogged with other passengers' droppings, but we
promise you'll find that to be a memorable experience.
Will you get a refund if
your trip is less than satisfactory? Actually, no. We will issue a voucher
redeemable for future Amtrek travel. But vouchers will only be issued if your experience is less than enjoyable. And it
WILL be enjoyable. We guarantee it. If you do feel the need to persist
in your stubborn and unwarranted quest for compensation, we’ll gently remind you how enjoyable your trip actually was, even though you may not have realized it at the time.
That's our promise to you. |
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