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The Policy Corner
 

Our policies, presented in an easy-to-read Q & A format

Question: Does Amtrek allow any pets or cats?
Answer: Amtrek generally does not allow animals on trains or in stations. One exception is in the case of an Amtrek-approved assistance animal accompanying a visually-impaired passenger. Another exception is on trains that feature our newest meal service, the Authentic Gourmet Chinese Buffet. On trains that feature this most popular dining experience, passengers are encouraged to bring dogs with them. The highlight of the Authentic Gourmet Chinese Buffet is a competition in which passengers try to guess which meal was made from the canine they brought on board. No prior notification is required. Those wishing to participate in the Authentic Gourmet Chinese Buffet must simply turn the animal over to our chef's assistant when boarding the train. At that time, you may specify any seasoning or sauce preference you may have. (No MSG is used in the preparation of pets.)

Occasionally, Amtrek may introduce other specialty dining services in which your pet may play an active role. For instance, the Silver Meat Eater currently offers "Wild Card Friday" - a feature that gives exotic pets the center spot in the dining car.

Trains offering only standard dining car service are not equipped to carry dogs. However, they are able to accommodate pet fish of any edible variety, such as tuna, salmon, trout or swordfish. Pet lobsters are also welcome. (Drawn butter and bibs will be provided.) Persons having religious convictions concerning the consumption of their pets are advised to seek alternate modes of transport. Cats are not allowed onboard under any circumstances.

Question: Why doesn't Amtrek allow cats on its trains?
Answer: We don't like them.

Our thanks go to Mr. Steven W. Kay of the Lackawanna Terminal Railroad for his assistance in the development of Amtrek's pet policy.

Question: Does Amtrek provide discounts for the physically-challenged or senior citizen?
Answer: Amtrek offers a 15% discount for the crippled. We may ask for proof of disability unless, of course, we can tell just by looking at you that you're handicapped. Wheelchair-bound passengers should be aware that many all of our smaller stations have low-level platforms and are not wheelchair accessible. To board at these locations, you will be required to carry your wheelchair on board with you. We regret we not able to provide assistance when boarding.

The elderly may apply for membership in our Golden Years Club. All Golden Years Club members are entitled to complain long and hard to their congressperson about Social Security and Medicare. Other Club benefits include walking very slowly and going out for dinner at 4 in the afternoon. To be eligible for Golden Years Club membership, one need only admit to being old and infirm. (Persons who describe themselves as being "80 years young" or "young at heart" will be automatically disqualified.)

Amtrek's Disability Access Policy was developed with the assistance of double-amputee Armand A. Legg, who is a Public Policy Advocate with the American Association for Disabled Americans.

Question: Are there any discounts for folks who aren't old or feeble?
Answer: Normal persons may always take advantage of discounts for membership in American Automobile Club and Student Privilege. We also honor the West Bestern Hotel Traveler's Advantage Discount Club Card.

Question: Nowhere on this website does it tell me how to purchase tickets for Amtrek.
Answer: That was not actually worded as a question, but we'll do our best to answer.
We at Amtrek would like to use industry-standard e-commerce procedures to sell tickets directly from this website. Unfortunately, the Federal Railroad Administration and strict Union work rules prohibit us from doing so. In addition, our Webmaster's terms of parole prevent us from issuing tickets for trains that do not really exist. There are other factors, too. Federal laws concerning fraud and interstate commerce may - under the strictest interpretation - impact us negatively in this area. (At least, that's what we've been told by the Justice Department, if you can believe them.) And, finally, it becomes problematic for us to collect payment for non-existent services without creating a trail that might lead to our eventual capture, conviction and imprisonment for multiple counts of mail fraud, wire fraud, and assorted other frauds. Therefore, until we've determined a way to effectively insulate ourselves from prosecution, we must refuse all monies.

Question: Do you have a policy regarding refunds for unsatisfactory service?
Answer: Yes.

Question: These policies seem, at first glance, quite ridiculous.
Answer: They are indeed quite ridiculous, and not just at first glance, either.

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